Home Support Claudio Claudio support required to launch site – new ticket will not submit

Viewing 15 posts - 1 through 15 (of 16 total)
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  • #4557

    Lana Lien
    Participant

    Hi, we have been trying to submit a ticket for theme support (no forum), the screen refreshes but ticket does not submit? Can you please contact us and provide a direct email address or alternative private message solution so we are able to submit our questions? Thank you!

    #4559

    ThemeAlien
    Keymaster

    Hello,

    You can place your questions here. If you need them to be private, just select the “Set as private reply” option.

    Thanks

    #4571

    Lana Lien
    Participant
    This reply has been marked as private.
    #4573

    Lana Lien
    Participant
    This reply has been marked as private.
    #4591

    ThemeAlien
    Keymaster

    Hello Lana,

    Regarding your questions:

    1. Look like it is a problem of your hosting. Sometimes it happens on the old version of PHP. Could you please provide your FTP account credentials? Our developer will help you check it.

    2. There are 2 available styles for the subscribe form:
    – The default style: it looks like the first demo: http://demo.themealien.com/claudio/ and you don’t need any extra class name to have it.
    – The second style: you just need to add the class name “style-2” to have it. It will look like the 4th demo: http://demo.themealien.com/claudio/homepage-4/?header_color=dark&header_layout=logo-side&footer_widgets=1&footer_color=dark

    3. The video banner size is calculated automatically base on the original video size, we can’t adjust it. Could you please provide your website address? We will check it on your site and try to do it if possible.

    4. You can try this CSS code:

    .primary-nav li li a {
        font-size: 14px;
        font-weight: 700;
    }

    5.a. Actually, this theme is not tested with Jetpack. Please provide your website address. We will help you check it and provide the CSS code to fix it.

    5.b. In menu Appearance > Widgets, you can add a text widget to the sidebar “Topbar Right”. Then put the HTML of login link into the text widget. The login link is the link to the “My Account” page.

    6. Yes, you can add the shortcode of contact form to the slider. But you shouldn’t. Because it won’t look well.

    7. Please provide the URL of your contact page. We will help you check it.

    8. Please provide the URL of the page which has the banner you mentioned. We need to check it to provide the correct CSS code.

    9. I’m not sure it is the problem of WordPress update. Please provide your website address, we will help you check and fix it.

    Thank you

    #4593

    Lana Lien
    Participant
    This reply has been marked as private.
    #4604

    ThemeAlien
    Keymaster
    This reply has been marked as private.
    #4606

    Lana Lien
    Participant
    This reply has been marked as private.
    #4672

    ThemeAlien
    Keymaster
    This reply has been marked as private.
    #4676

    Lana Lien
    Participant
    This reply has been marked as private.
    #4715

    Lana Lien
    Participant
    This reply has been marked as private.
    #4717

    ThemeAlien
    Keymaster

    Hello,

    I’ve just created a new backup for you. It is in progress. You will received an email when it done. Actually, you can ask your hosting provider to help you backup your website regularly. Then you don’t need to worry about losing data.

    Thank you

    #4718

    Lana Lien
    Participant
    This reply has been marked as private.
    #4788

    Lana Lien
    Participant
    This reply has been marked as private.
    #4792

    ThemeAlien
    Keymaster
    This reply has been marked as private.
Viewing 15 posts - 1 through 15 (of 16 total)